Join Jackie Barry, Carol Merritt, Heather Peace and Megan Keiser from TelNet at ICMI! ICMI Contact Center Expo unites, educates and inspires professionals looking to further their knowledge in an industry undergoing constant transformation. As customer expectations continue to rise, it’s up to us — the contact center professionals — to rise with them. ICMI Contact Center Expo is the highest rated and most trusted Contact Center event in the industry. Contact center professionals trust the ICMI brand and know they can rely on ICMI to deliver the most comprehensive, unbiased program. ICMI’s reputation for vetting their speakers and bringing the most knowledgeable experts to the program is unsurpassed in the industry.